Contact information
Contact Us
A person reads every one of these. Not a bot, not a ticket queue that closes itself after 72 hours.
We answer within one business day. If it is about a tree that arrived wrong or died, put your order number in the subject line and we will deal with it in that first reply rather than asking you for three more things first.
What to email us about
| If you want to… | Send us |
|---|---|
| Use the Rooted Guarantee | Your order number and one sentence about what happened. No photographs required. |
| Change or cancel an order | Your order number. Before it ships we can change almost anything for free. |
| Ask which tree you should plant | Your town, your soil, how much sun, and how much room. We would rather send you to a competitor's species than sell you the wrong tree. |
| Quote a bulk or mature-tree order | Use the Bulk & Builders page — it asks the six questions we need to price freight honestly. |
| Ask about a state we do not ship to | Just ask. We will tell you where the certification stands and let you know first when it changes. |
Where we are
AlreadyGrown grows on a 500-acre ranch in Central Texas. That is where your trees are graded, boxed and dispatched from, and it is why the 15-gallon Ranch Grade stock can be delivered anywhere in the state on our own truck.
Registered business address:
AlreadyGrown
904 Summit Crossing Way
Cumming, GA 30041
United States
Hours
Monday to Friday, 8am to 5pm Central. During the fall dormant shipping window (October through January) we are also reading email on Saturdays, because that is when the trees are moving.