The Rooted Guarantee: one year, money back to your original payment method, added to your order as a $0.00 line item.

The Rooted Guarantee - 1 Year, Money Back

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The Rooted Guarantee: one year, money back to your original payment method, added to your order as a $0.00 line item.
  • The Rooted Guarantee: one year, money back to your original payment method, added to your order as a $0.00 line item.
The Rooted Guarantee - 1 Year, Money Back

The Rooted Guarantee - 1 Year, Money Back

What you’ll receive

Person is 5'10".

$0.00
In stock

What actually ships: see the spec below. Measure it against these numbers the day it arrives. If it misses, we refund you and you keep the tree.

Cancel any time before shipment for a full refund.

The Rooted Guarantee. One year, money back

  • Measure your tree against the numbers above the day it arrives. Misses the spec, we refund you in full and you keep the tree.
  • Your guarantee begins the day your tree is planted, and runs one full growing season.
  • Money back to your card, your choice of refund or replacement. We pay the freight.
  • No photo bureaucracy, no registration, no arbitration clause.

Add this to your cart. It costs nothing and it is the reason to buy from us. One year, money back: actual money, back to your card, not a promo code and not a store credit. Measure your tree against the printed spec the day it arrives. If it misses, or if it dies inside twelve months, we refund it and you keep the tree.

What actually ships

  • Format: $0.00 line item on your order and on your receipt
  • Term: 365 days from delivery
  • Remedy: Full refund to the original payment method, OR a replacement tree, your choice, not ours
  • Replacement shipping: We pay it. You do not
  • Return required: No. Do not ship a dead tree back to us. Compost it
  • What we need: Two photos and your order number
  • Refund speed: 7 business days from approval

Mature size

  • Covers: Every live plant in this catalog
  • Also covers: Any tree that arrives outside its printed 'What actually ships' spec, on day one, no waiting period
  • Does not cover: Trees planted outside their stated USDA zone, trees left in the box for more than 5 days, and acts of God we can both see on the news

Where it grows

  • Why this is a line item: Because a policy page is something you write and a receipt is something you can hold. This puts the guarantee in your order record with a date on it
  • No arbitration clause: We do not make you waive a jury trial to buy a tree
  • Compare: The category leader's guarantee states in writing that it 'is not a money-back guarantee and does not provide refunds', allows one replacement, and charges you the shipping on it. Ours is money back. That is the whole difference

Ship window and your cancellation right

Nothing ships. This is a $0 line item that attaches the guarantee to your order and puts it on your receipt in writing.

If we cannot ship inside that window we will email you before it closes with a revised date and a one-click cancel link. If the new date is 30 days or less past the original, you can wait or cancel, your choice. If we need more than 30 days, your order is cancelled and refunded automatically unless you tell us to hold it. Refunds go back to your original card within 7 business days. This is the FTC Mail Order Rule (16 CFR Part 435) and we would rather you use it than be surprised.

The spec is the promise

Measure your tree against the "What actually ships" numbers above on the day it arrives. If it misses the spec, photograph it and we refund you in full and you keep the tree. We are not going to send you a stick and a photograph of somebody else's oak.

About this image: our product photography is an illustrative rendering of a mature, well-grown specimen of this species. It is not a photograph of the individual plant you will receive. The written "What actually ships" spec above is the binding description of your tree.
Where it grows & when to plant it

Shipping & your right to cancel

If we cannot ship inside that window we will email you before it closes with a revised date and a one-click cancel link. If the new date is 30 days or less past the original, you can wait or cancel, your choice. If we need more than 30 days, your order is cancelled and refunded automatically unless you tell us to hold it. Refunds go back to your original card within 7 business days. This is the FTC Mail Order Rule (16 CFR Part 435) and we would rather you use it than be surprised.

We cannot ship live plants to: . State agricultural rules, not our choice.

About this image: our product photography is an illustrative rendering of a mature, well-grown specimen of this species. It is not a photograph of the individual plant you will receive. The written "What actually ships" spec above is the binding description of your tree.

Measure your tree against the "What actually ships" numbers above on the day it arrives. If it misses the spec, photograph it and we refund you in full and you keep the tree. We are not going to send you a stick and a photograph of somebody else's oak.

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